sylvestersews.com is committed to ensuring your satisfaction with every purchase. If you are not completely happy with your DIY Crafting item, we offer a straightforward Return and Refund Policy to make your shopping experience worry-free.
Returns:
- Returns must be requested within 30 days of receiving your order by emailing [email protected].
- Items must be unused, in their original packaging, and in the same condition as when received.
- Please include your order number and reason for return in your email.
Refunds:
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- Shipping costs are non-refundable unless the return is due to a mistake on our part.
- It may take up to 7 business days for the refund to reflect in your account.
Return Shipping:
- Customers are responsible for return shipping costs unless otherwise agreed upon.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchange:
- Unfortunately, we do not offer exchanges at this time. You may return the item and place a new order.
Contact Us:
If you have any questions or need further assistance regarding returns or refunds, please contact us at [email protected]. Our dedicated customer service team is here to help!
Note: This Return and Refund Policy applies to online purchases made on sylvestersews.com. For purchases made through third-party platforms, please refer to their respective return policies.